My Recent Experience with Airport Pre-Boarding as a Hard of Hearing Person
My family and I just returned from a wonderful holiday cruise, but my interaction with the customer representative at the airport left me surprised and upset. When I shared my status as a Hard of Hearing person, the rep asked me a few questions, including whether I needed assistance boarding the plane and changing my boarding pass to extra time. However, I was confused about what this meant since I always pre-board when I share my status. Upon further inquiry, I learned that I didn't qualify for pre-boarding and was upset. I researched the matter, but the answers I found on the airline's website were the same as the customer rep's. Frustrated, I reached out to my community of people with hearing loss, who shared some tips and the ADA rights for those with hearing loss, confirming that…
Airports are so challenging. So many things that can be done better.